The extension isn't loading
Steps to take when the toolbar never appears.
If the Dispatch Copilot toolbar never appears on the load board, try these steps in order.
Steps
- Confirm the extension is installed and enabled on the Chrome extensions page
- Pin it to the toolbar and click the icon to check you're signed in
- Refresh the DAT One page
- Make sure the extension is updated to the latest version
Reset
If it still won't load, clear the cache and reinstall. That resolves most stubborn cases.
More in Troubleshooting
The email button isn't showing
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Clear cache and reinstall
A clean reinstall that resolves most stubborn problems.