Reconnect a mailbox
Fix a mailbox that has stopped sending or syncing.
Mailbox connections can expire — for example if you change your password or revoke access on Google or Microsoft. Reconnecting restores it.
Steps
- Open the extension popup and go to Home
- Find the mailbox showing an error or disconnected state
- Click Connect Gmail or Connect Outlook again for that account
- Approve the permissions
Once reconnected, any thread that failed to load will retry automatically. If problems continue, see inbox not syncing.
More in Gmail & Outlook
Connect a Gmail account
Link a Gmail or Google Workspace mailbox to Dispatch Copilot.
Connect an Outlook account
Link an Outlook or Microsoft 365 mailbox to Dispatch Copilot.
Switch your sending account
Choose which mailbox a load is emailed from.
Email permissions explained
What access Dispatch Copilot requests and why.